RETURNS & REFUNDS POLICY

We want you to be completely satisfied with your purchase. If you’re not happy with your order for any reason, we’re here to help.

Eligibility:
Full-priced items can be returned within 14 days of receiving the order. Returns submitted after this period will not be accepted.

Send Returns to:
For info on where to send return items, please email us at info@smgshop.co 
Please include all required information for your returns to be processed as soon as possible. Not including these details will cause further delay of processing times.

Required Information:
Please include the following with your return:

• Order number
• Date of purchase
• Reason for return/exchange
  

Condition of Return:

• Items must be unworn and in resalable condition.
• All original packaging must be included.
• No dust, fluff, or perfume/cologne on items.
• Returns without original packaging will be denied.

Processing Time:
Please allow up to 5 business days for your returns to be processed once it is received.

Refund Policy:
Duties, taxes, and shipping charges are non-refundable, as these are third-party costs incurred during the delivery process. 

Discounted items:
Discounted items are not eligible for refunds - only exchanges or store credit will be offered. There are no refunds or partial refunds for full-priced items if they go on sale after the purchase.

Shipping and Proof:
Please keep your receipt as proof of return. We recommend using tracked postage, as we are not responsible for lost returns.