SHIPPING POLICY

Thank you for shopping with us! We want to make sure you have a seamless
shopping experience, so please review our shipping policy below. If you have any
questions or need further assistance, please don’t hesitate to contact us.

 

Processing Time
All orders are processed within 3 business days.
Orders are not shipped on weekends or public holidays. If we experience a high
volume of orders, shipments may be delayed by a few days. You will be notified if
there is any significant delay with your order. 

Shipping Methods and Delivery Times
We offer the following shipping methods for NZ Post:
Standard Shipping: Delivery within 3 business days
International Shipping: Delivery within 5-10 business days

Please note, these time frames are estimates, and delivery times may vary
depending on your location and external factors such as weather or carrier delays.

Shipping Costs
Shipping costs are calculated based on the weight and destination of your order.
You will see the exact shipping cost at checkout.

International Shipping
We currently offer international shipping worldwide. Shipping rates and delivery times for international orders vary depending on the destination. Please note that
custom duties and taxes are the responsibility of the customer.

Address Accuracy
Please ensure that your shipping address is correct. We are not responsible for lost or delayed orders due to incorrect shipping information provided at checkout.

Lost or Damaged Packages
If your order is lost or arrived damaged, please contact us immediately at
info@smgshop.co so we can investigate and resolve the issue. We are not
responsible for lost or damaged goods once the package is in the hands of the
carrier, but we will work with you to find a solution.

Returns and Exchange
If you’re not completely satisfied with your purchase, please refer to our Returns and Exchange policy for further details.

Order Tracking
Once your order has been shipped, you will receive a tracking number via email so you can track your packages journey. You can also track your order through the following: