SHIPPING POLICY

Thank you for shopping with us! We want to make sure you have a seamless
shopping experience, so please review our shipping policy below. If you have any
questions or need further assistance, please don’t hesitate to contact us.

Processing Time

  • All orders are processed within 3 business days.
  • Orders are not shipped on weekends or public holidays. If we experience a high
    volume of orders, shipments may be delayed by a few days. You will be notified if
    there is any significant delay with your order.

Shipping Methods and Delivery Times

  • We offer the following shipping methods for NZ Post:
  • Standard Shipping: Delivery within 3 business days
  • Express Shipping: Delivery within 1-2 business days

Please note that these time frames are estimates, and delivery times may vary
depending on your location and external factors such as weather or postal delays.

Shipping Costs

  • Shipping costs are calculated based on the weight and destination of your order.
  • You will see the exact shipping cost at checkout.

International Shipping

We currently offer international shipping to Australia. Shipping rates and delivery
times for international orders vary depending on the destination. Please note that
custom duties and taxes are the responsibility of the customer.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email so
you can track your packages journey. You can also track your order through the
following:

  • NZ Post: https://www.nzpost.co.nz/tools/tracking
  • Aus Post: https://auspost.com.au/mypost/track/search

Address Accuracy

Please ensure that your shipping address is correct. We are not responsible for lost
or delayed orders due to incorrect shipping information provided at checkout.

Lost or Damaged Packages

If your order is lost or arrived damaged, please contact us immediately at
support@smgshop.co so we can investigate and resolve the issue. We are not
responsible for lost or damaged goods once the package is in the hands of the
carrier, but we will work with you to find a solution.

Returns and Exchange

If you’re not completely satisfied with your purchase, please refer to our Returns and
Exchange policy for further details.